Shipping policy

Effective October 5, 2026

Where we ship

Processing and delivery times

Orders are processed and dispatched within 48 hours (business days). Once dispatched, delivery within the United States usually takes 6 to 14 business days. These times are estimates and can be longer during peak periods such as the holiday season.

Our products are prepared and shipped by our logistics partners from international warehouses, which is why delivery takes longer than a domestic parcel.

Order tracking

Every order receives a tracking number by email as soon as it ships, so you can follow your package until it arrives. Tracking can take 2 to 4 days to show the first update.

Multiple items

If you order several items, they may ship separately when they come from different warehouses. You may receive more than one package, at no extra cost.

Delivery method

We offer standard home delivery only. Express shipping and pickup points are not available at this time.

Lost, damaged or missing packages

We are responsible for your order until it is delivered to you. If a package is lost, arrives damaged or never shows up, contact us using the email on our Contact page. We open an investigation with the carrier and take care of the solution, either a replacement or a refund. You never have to deal with the carrier yourself.

If a package arrives visibly damaged, please send us photos of the box and the product so we can resolve it faster.

Changing or cancelling an order

Orders are processed quickly, so contact us as soon as possible if you need to change an address or cancel. We will do our best to catch the order before it ships. If it has already shipped, our refund policy applies.