Refund policy

Effective October 5, 2026

The short version

You have 30 days from delivery to ask for a refund or an exchange on any product, no questions asked. Some products come with a longer guarantee, shown on their product page; where that is the case, the longer guarantee applies.

30-day satisfaction guarantee

If a product is not what you expected, for any reason, you can request a full refund within thirty (30) days of delivery.

  • No explanation needed.
  • Sale items are covered just like everything else.
  • Products with an extended guarantee on their page (for example 60 days) follow that longer window.
  • Contact us first: we will tell you whether the item needs to be sent back. For many products you can keep it.

How to request a refund

1

Email us using the address on our Contact page with your order number and what you would like (refund or exchange).

2

We reply within one business day and confirm the next step. If a return is needed, we send you the return address and instructions. Please wait for them before sending anything back.

3

Your refund is issued to the original payment method. Return shipping, when a return is required, is at your expense unless the product arrived defective, damaged or different from what you ordered.

Refund timing

Refunds are issued within 14 days of approval, usually much sooner. Depending on your bank or card issuer, it can take an additional 5 to 10 business days to appear on your statement. If you do not see it after that, check with your bank first, then contact us and we will look into it right away.

Defective, damaged or wrong item

Please check your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away, ideally with photos. We will replace it or refund you, and we cover all costs including return shipping. You pay nothing.

Orders that do not ship on time

If we cannot ship your order within the announced time, we will let you know by email. You can then choose to wait or to cancel for a full refund, with nothing further to do on your side.

Exchanges

To exchange a product, contact us and we will arrange it with you. If you want the new item faster, you can also place a new order right away and request a refund for the first one following the steps above.

Contact

Questions about returns and refunds? Reach us through the email on our Contact page.